If you don’t love your Gotra purchase, we’ve got you — returns for store credit or exchanges are accepted within 7 days of delivery (per courier notice).
How to start Email hello@gotrashop.com with your order number to get a Return Authorization (RA). We can’t accept returns without an RA.
What’s eligible:
Returns must be made within 7 days of delivery.
Items must be unworn, undamaged, unaltered, and returned in original packaging.
Sale items, sample-sale items, personalized or custom orders (including single-initial pieces) are final sale — no returns or exchanges.
Gift cards are non-refundable.
Shipping & fees
Original shipping and handling are nonrefundable. Return shipping is your responsibility.
Rings incur a 10% restocking fee (treated as special orders).
Please insure returns for the item value and use a trackable, insured carrier (FedEx/UPS with signature). We aren’t responsible for items lost or damaged in transit. We may refuse returns that appear used or damaged.
Returning a gift If you received GOTRA Jewelry as a gift, email hello@gotrashop.com, within 7 days of receipt for store credit equal to the purchase price.
Return steps
- Email hello@gotrashop.com an RA (include your order number).
- Pack item in original packaging inside a sturdy shipping box (do not send in an envelope).
- Ship via insured carrier with signature required to the address we provide.
We reserve the right to refuse returns that don’t meet these requirements.